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FREQUENTLY ASKED QUESTIONS

“The soul’s resting place”
Whether you are planning on a jungle adventure or simply relaxing at the beach, Cuixmala offers a broad variety of activities that will undoubtedly provide an unforgettable experience for you and your loved ones.
Cuixmala is about enjoying the tranquility that nature provides. An opportunity to do as much or as little possible each day – horseback riding, boating/fishing, lagoon tours, hikes, walk/run trails, biking, tennis, surfing, bird watching, cow milking, exotic animal sanctuary, and an on-site turtle release program. Our Guests are allowed to freely drive through the property, however, are advised to stay on the main paths and at no point get out of the car in our exotic animal reserve. There are many biking, hiking and jogging paths for guests to enjoy and our Guest Relations team will be happy to provide all information.
We have two restaurants on the property – Casa Gomez at the Casitas and Casa Cuixmala. When there is occupation at both our Casitas and Bungalows/Suites, we are happy to take your reservation for either restaurant. You can also enjoy full service dining at our secluded beach, Playa Caleta Blanca, just 25 min away from CUIXMALA.
A La Carte – Price Varies – Select individually priced dishes with each meal, from rotating seasonally inspired menus. All beverages, alcoholic and non-alcoholic, are charged.

Full Board – USD $250+ (per person / per day / service and tax included) Includes: Breakfast, Lunch, Dinner and Non-alcoholic beverages

*Children under 2 years old are complimentary, children from 2 to 5 years are charged 25% of the above rate and children from 6 to 11 years are charged 50% of the above rate.
All food at Cuixmala is prepared with the freshest and finest ingredients, with around 80% coming from our own organic + biodynamic farms. Dining varies from internationally inspired fine dining on the spacious ocean view terrace or in the grand dining room of Casa Cuixmala, to family style meals in the Villas prepared by a personal cook or traditional Mexican food dining at Casa Gomez. Cuixmala also offers unique and memorable dining experiences from lunchtime picnics at Caleta Blanca with freshly grilled seafood, to relaxing picnics at our organic farm- the ‘hortalizas’ or a romantic beach bonfire dinner, on Playa Cuixmala.
Currently we do not have a Fitness Center. However, CUIXMALA offers various trekking and jogging rails, horseback riding, yoga and you can enjoy the property by bicycle as well. We also have a spacious yoga studio made solely out of bamboo that enjoys stunning sunset views over the property and the Pacific Ocean. Use of the yoga studio is by reservation only, or by booking a yoga, sound healing or meditation session with a private instructor.
Cuixmala’s restaurants are open for full service, including room service, from 8am to 11pm. 24 hour room service is not available, however our kitchens will be happy to help prepare anything guests desire in advance, for perhaps a late night snack or early morning outing.
Costa Alegre is known for its beautiful, long beaches. However, due to heavy shore-break and powerful currents , swimming is prohibited on our main beach, Playa Cuixmala. Fortunately, you are most welcome to swim in our secluded and calm beach at Playa Caleta Blanca, or at the more ruggedly beautiful Playa Escondida.
Each accommodation area within Cuixmala has its own designated pool facility. The Casa Cuixmala pool is reserved for use of guests staying in the Suites and Bungalows. Guests of the Casitas have exclusive access to the casitas’ area pool and of course each Villa has its own completely private pool.
We do not allow pets in property unlike our sister property, Hacienda de San Antonio, who is more suitable. Cuixmala is located within a natural and wild reserve with its own endemic flora and fauna. This wildlife is untamed and includes zebras, antelopes, boar, crocodiles, to name a few. Therefore, the property cannot be held responsible in the event of an injury or loss of a pet. Certainly, we appreciate your understanding.
Check-in is 3:00 pm
Check-out is 12:00 pm
Cuixmala is a perfect venue for any event. The vast property, luxurious accommodations and facilities offer endless possibilities. Beach set-ups, Mariachi bands, entertainers and fireworks are just a few of the offerings that Cuixmala can organize for private events.
There's so much to see and do – we'd recommend beachwear and suitable attire for exploring the property on foot, horseback, mountain bike, or boat.
The flora and fauna of Cuixmala is friendly and perfectly harmless when respected. We ask that guests do not to get too close to the larger animals they encounter and to never try petting them nor feeding them.
Our drinking water is drawn from deep wells on CUIXMALA’s property and is filtered at our own pumping station. It is regularly tested and is rated at the highest standards of purity and perfectly safe to drink.
Yes, Careyes Medical Clinic and is located 20 minutes off property. The closest Hospital is in Manzanillo.
Our natural paradise includes insects and most of them completely harmless, some that are strikingly beautiful, a few that are annoying, and one that is a hazard, but rarely encountered.
CUIXMALA is located on Mexico’s breathtaking Pacific Coast, in the state of Jalisco. The two closest airports are Manzanillo(ZLO) 1.5 hours by car from Cuixmala, and Puerto Vallarta(PVR) 3 hours by car from Cuixmala.

GETTING THERE AND AROUND
Km. 43.8 Carretera Melaque – Puerto Vallarta (Federal Road 200) La Huerta – Jalisco – 48850 – Mexico

Flights: Manzanillo International Airport (ZLO) is located 20 minutes from Manzanillo on the way to the property and guests do not pass the city on their way to Cuixmala. The Airport can be reached by direct flights from Los Angeles (LAX) and Houston Intercontinental (IAH) airports. Puerto Vallarta International Airport (PVR) can be reached from many major U.S. cities.

By car: 1.5 hours north of Manzanillo Airport.
2.5 – 3 hours south of Puerto Vallarta Airport.
The closest airport is Manzanillo it is only a 1.5 hour drive.
Having a car at Cuixmala is essential because of the great distances between locations, whether you’re traveling from the Casitas to the Turtle Station & Hatchery (Casa Rio) or from your villa to our gorgeous Caleta Blanca beach. You are welcome to rent a car here at Cuixmala or if you’re renting a car at the airport, be sure to choose one that can comfortably navigate dirt roads.
Currently the CUIXMALA fleet for rent consists of 3 Jeeps, 3 Suburbans and 3 Toyota RAV4. Chauffeured transportation is also available upon request.
Prices will be provided upon request.

Manzanillo:
Seneca PA-34 (Twin Engine, up to 4 passengers) Pilatus PC-12 (Up to 8 passengers with luggage)

Puerto Vallarta:
Seneca PA-34 (Twin Engine, up to 5 passengers) Pilatus PC-12 (Up to 8 passengers with luggage)
Our reservation team will happily assist you in booking your stay in CUIXMALA. You can reach out to our team via email or call directly. A 100% deposit is required to confirm your reservation and can be paid by bank transfer or credit card and the prices are subject to 16% VAT and 3% room tax.
You will find our current packages under the exclusive offers tab in the site menu. We can also offer individually arranged packages, whether you are a family, adventurous, sportive or laid back, we will always find the perfect arrangement for you. Contact us at reservations@cuixmala.com
The best rates and offers will always be found by contacting reservations directly, via phone or email.
All prices, unless stated otherwise, are on a per-room-basis.
We accept credit cards from MasterCard, Visa and American Express.
You can pay via credit card or wire transfer.
To guarantee your reservation, the hotel systematically requires a credit card. We guarantee optimal protection and security of your credit card information.
Summer Season (May 30th – October 17th) 100% payment due 45 days before arrival. Cancellations within 45 days of arrival, apply 100% charge.

High Season (January 11th – May 29th and October 17th – December 19th) 100% payment 60 days before arrival. Cancellations within 60 days of arrival, apply 100% charge.

Holiday Season (December 20th – January 10th) 100% Payment at time of booking. Cancellations, No Shows and Early Departures, 100% payment charge.
You will not be presented with a bill or check at any time during your stay, unless requested. Charges are automatically billed to your account and a preliminary copy of your account will be delivered to your room the evening before your scheduled departure. Should you have any questions or special billing instructions, please notify Guest Relations or the Front Desk team.
Yes, in Cuixmala we can charge in Mexican Pesos and US Dollars.

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